bat99's Privacy Policy

02. What Information We Collect

bat99 collects only the information necessary to provide its services. We may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and phone number
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Documents submitted for identity verification (national ID card or passport details)
• Username and password chosen for your account (passwords are stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device type
• Information about your activity on the platform — such as pages visited, game play history, and betting transactions
• Information collected through cookies and similar technologies
• Login and logout times and session duration

2.3 Information From Communications

• The content of your communications with our support team via live chat or email
• Information relating to complaints, suggestions, or feedback

04. Sharing Information With Third Parties

bat99 may share limited information with third parties in certain specific situations. Those situations are described below:

4.1 Payment Processors

Relevant payment information is shared with these service providers in order to process transactions via bKash, Nagad, Rocket, and Upay. Each payment gateway follows its own privacy policy.

4.2 Technology Service Providers

We use certain technology services to operate our platform. These providers are permitted to access only the information necessary for their contracted work and are required to act in accordance with our instructions.

4.3 Legal Requirements

Where it is necessary to disclose information under a court order, government directive, or applicable law, bat99 is obligated to provide the required information to the relevant authorities.

06. Protection of Your Information

bat99 uses industry-standard technologies and practices to ensure the security of your personal information:

• SSL encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — it is secured using a strong hashing algorithm.
• Access control: Only authorised staff can access your information, and all access is logged.
• Regular security testing: Regular security audits are conducted to identify vulnerabilities in our systems.
• Data minimisation: We collect only the information that is necessary and delete data that is no longer needed.

Although we take the highest security measures, no transmission of information over the internet is 100% secure. bat99 will always make every effort to protect your information.

08. Your Rights and Options

As a bat99 user, you have the following rights over your own information:

8.1 Right to Access

If you wish to view the information stored in your account, please contact our support team. After verification, we will provide you with a copy of your information.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Changes to certain identity verification information may require additional verification.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may be necessary for us to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific reasons. We will consider your objection and take appropriate action.

8.5 Right to Close Your Account

You may request to close your bat99 account at any time. Please ensure any outstanding balance is withdrawn before the account is closed.

To exercise any of the rights above, email us at [email protected] or contact us directly via live chat.

10. Changes and Updates to the Policy

bat99 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify users in the following ways:

• A notification will be sent through the platform.
• Users will be informed of the update by email.
• The date of the most recent change will be noted at the top of this page.

If you continue to use bat99 after any changes, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this page regularly.