bat99 Terms and Conditions

1. General Introduction & Acceptance of Terms

bat99 is an online entertainment and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the bat99 website and all associated services, products, and features.

When you access the bat99 platform, create an account, or use any of our services, you are automatically considered to have accepted these Terms. If you do not agree with these Terms, please refrain from using our platform.

2. Eligibility & Age Requirement

The following eligibility conditions must be met to open an account and use services on the bat99 platform:

• You must be at least 21 years old — bat99 is for 21+ users only.
• You must reside in an area where receiving online betting services is not legally restricted.
• Each person may only create one account — multiple accounts are strictly prohibited.
• All information provided during account registration must be accurate, complete, and up to date.
• Operating an account on behalf of a third party is not permitted.

bat99 may request additional documents for identity verification at any time. bat99 reserves the right to restrict account activity until this process is completed.

3. Account Management & Security

3.1 Account Registration

When creating an account at bat99, you must provide accurate personal information. Providing incorrect or false information may result in the account being suspended or closed, and any funds held may be forfeited.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for all activity that takes place under your account. In the event of unauthorized access or a security breach, notify the bat99 support team immediately.

3.3 Account Suspension or Closure

bat99 reserves the right to immediately suspend or close any account for the following reasons:

• Violation of these Terms
• Suspicion of fraud or deception
• Multiple people accessing the account
• Bonus abuse or system manipulation
• Failure to submit requested verification documents

4. Deposits, Withdrawals & Payment Policy

4.1 Accepted Payment Methods

bat99 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. Deposits and withdrawals can be made through these methods. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Deposit & Withdrawal Limits

4.3 Deposit Policy

All deposits will be credited to the account only after they have been successfully processed. bat99 may request additional verification for specific transactions. Depositing funds from a third-party account is prohibited — deposits must come from a payment account registered in your own name.

4.4 Withdrawal Policy

Before approving a withdrawal request, bat99 may verify identity and review account activity. Withdrawals can only be made to the same payment method used for the original deposit. bat99 reserves the right to suspend any withdrawal request if fraud is suspected.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members at bat99 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. Example: if you deposit ৳1,000 you will receive a ৳1,000 bonus and can play with a total of ৳2,000. If you deposit ৳42,000 or more you will receive the maximum bonus of ৳20,000 and can play with a total of ৳62,000.

5.2 Wagering Requirements

Every bonus requires a 20x wagering requirement. Wagering is calculated on the bonus amount only — not on the deposit amount. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before the bonus can be withdrawn.

5.3 Bonus Usage Rules

• A user may claim a bonus offer only once.
• Collecting bonuses through multiple accounts is strictly prohibited.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been met.
• bat99 reserves the right to modify or cancel any bonus offer at any time.
• In cases of bonus abuse, the bonus and any related winnings may be forfeited.

5.4 VIP Program

bat99's VIP program has four tiers: Bronze — weekly cashback up to 0.2%; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Higher tiers can be reached through regular play. The detailed benefits of each tier may change from time to time.

6. Fair Play & Prohibited Conduct

Ensuring a fair and safe environment for all users on the bat99 platform is our primary goal. The following activities are strictly prohibited:

• Using any form of fraud, deception, or unethical tactics
• Placing bets using software bots, automated scripts, or artificial intelligence
• Exploiting system errors or bugs to gain an unfair advantage
• Attempting to access another user's account without permission
• Using the platform for money laundering or illegal financial activity
• Harassing or attempting to harm other users
• Coordinated group activity intended to systematically gain an advantage against bat99

Involvement in any of the prohibited activities listed above will result in the permanent closure of the account, and all deposits and winnings may be forfeited. bat99 reserves the right to take legal action where applicable.

7. Sports Betting Rules

7.1 General Betting Rules

All sports betting on bat99 is conducted in accordance with standard rules. Betting is available on a range of sports including cricket, football, and kabaddi. Betting options are available for various tournaments including BPL, T20 World Cup, and IPL.

7.2 Bet Settlement

All bets will be settled based on the official result of the event. If a match is incomplete or cancelled, bets will be reconsidered in accordance with bat99's settlement policy. bat99 reserves the right to void bets placed on markets that were incorrectly displayed due to a technical error.

7.3 Live Betting

Markets may be suspended or closed at any time during live betting. A placed bet will not be considered active until it has been confirmed. bat99 is not responsible for any losses resulting from network delays.

8. Privacy & Data Protection

bat99 places the highest importance on the security of your personal information. We keep all your data secure using SSL encryption technology. The information you provide will be used only for delivering services, verifying identity, and meeting legal obligations.

Your personal information will not be sold to any third party. However, relevant information may be shared with the appropriate authorities in cases of legal necessity or security investigations. For more details, please read our Privacy Policy.

9. Responsible Gaming Policy

bat99 places responsible gaming as its highest priority. Gaming is a form of entertainment — it should not be viewed as a way to earn money.

We provide the following features to our users:

• The ability to set deposit or loss limits
• The option to temporarily or permanently close your account
• A self-exclusion feature
• The ability to review gaming history and activity

If you notice problematic gaming behavior, please contact our support team. For more details, visit our Responsible Gaming page.

10. Intellectual Property & Copyright

All content displayed on the bat99 platform — logos, designs, text, graphics, software, and other materials — is the intellectual property of bat99 or is used under an appropriate license. Reproducing, distributing, modifying, or using this content for commercial purposes without written permission from bat99 is strictly prohibited.

The content and software of games available on the platform fall under the intellectual property of the respective game providers.

11. Limitation of Liability

bat99 will not be liable for any losses in the following circumstances:

• Losses caused by internet disconnection or technical errors
• Losses caused by your own negligence or providing incorrect information
• Losses caused by the actions of third parties
• Service disruption due to unforeseen circumstances (such as natural disasters or government directives)
• Financial losses from gaming — which are a normal part of betting activity

bat99 always strives to ensure the security and reliability of the platform. However, temporary interruptions or service suspensions may be necessary for system maintenance.

12. Dispute Resolution & Legal Framework

12.1 Dispute Resolution Process

Any dispute or complaint between bat99 and a user will first be addressed through direct discussion. If you have a complaint, please contact our support team first ([email protected]). Our support team provides assistance in Bengali and English, 24/7.

12.2 Authority for Final Decisions

In the event of a dispute, the decision of bat99's authority will be considered final, though every effort will be made to consider the user's legitimate claims. bat99 is committed to resolving disputes in a transparent and fair manner at all times.

13. Support & Changes to Terms

13.1 Customer Service

bat99's support team is available to serve you seven days a week, twenty-four hours a day (24/7). You can reach us through two channels:

• Live Chat: Instant assistance through the platform
• Email: [email protected] (support provided in Bengali and English)

13.2 Changes to Terms

bat99 reserves the right to change, amend, or update these Terms at any time. In the case of significant changes, reasonable efforts will be made to notify users accordingly. Continuing to use the platform after changes have been made will be considered acceptance of the revised Terms.

14. Termination of Terms

bat99 may close any user's account at any time and for any reason, particularly in the event of a violation of these Terms. Users may also request the closure of their account at any time.

Even after an account is closed, the relevant sections of these Terms — particularly the provisions relating to liability, intellectual property, and dispute resolution — will remain in effect. Any legitimately withdrawable funds will be returned prior to account cancellation; however, if the account is cancelled due to prohibited activity, deposits and winnings may be forfeited.

If you have any questions or comments about these Terms and Conditions, please contact us at: [email protected] — we are always ready to help. Thank you for using bat99.